Practice software server
The Windows Server your practice software runs on, kept updated, monitored and backed up, with enough space and speed for the whole team.
More on IT supportIndustries · Dental offices
Dental office IT support in Orange County and Los Angeles
Assert Systems is a local IT company for dental offices across Orange County and Los Angeles. We look after the server your practice software runs on, the computers in every operatory, your X-ray and imaging stations, backups, WiFi, email and cameras. You work directly with Kamran, who has more than 16 years of hands on IT experience and manages the IT of a working dental office day to day.
- Hands on with Eaglesoft on Windows Server
- Same day remote help
- Onsite the same or next day
- Ask us about a BAA
Sound familiar?
Why dental offices need IT that is set up right
A dental office runs on a handful of systems that all have to work at 8 in the morning. When one of them fails, the schedule stops. These are the problems we see most:
- The practice software server is slow, out of date or out of disk space, and everyone feels it at the front desk
- An X-ray sensor or intraoral camera is not detected, right when the patient is in the chair
- Backups exist, but nobody has tested a restore, or the backup drive sits right next to the server
- Patient WiFi runs on the same network as the server and the imaging computers
- Staff share one login, so there is no record of who opened what
- A phishing email gets through, and ransomware locks every computer and the database
Each of these is fixable, and most of them can be prevented with a setup that is done right the first time.
What we do
What we take care of in your dental office
Operatory and front desk computers
Workstations set up the same way in every room, with updates, antivirus and a separate login for each person.
More on IT supportX-ray and imaging stations
Imaging computers, sensor connections and drivers kept working, and the image folder reachable from every operatory.
Backups you can restore
Daily backups of the database and images, a copy kept offsite, and test restores so you know it works.
More on cybersecurity and HIPAANetwork and WiFi
UniFi networks that keep the server and clinical computers on their own network, with patient WiFi fully separate.
More on business WiFiEmail and Microsoft 365
Business email on your own domain, MFA on every account, and encrypted email for sending patient information.
More on email and Microsoft 365Security cameras
Cameras for the entrance, front desk and supply room, with footage you can find when you need it.
More on security camerasPhones
Phone systems with menus, voicemail to email and mobile apps, so the front desk never misses a new patient call.
More on phone systemsNew office or remodel
Cabling with our licensed cabling team, plus the network, computers and server, ready before opening day.
More on new office setupPractice software
Eaglesoft, Dentrix and Open Dental
Kamran has hands on experience with Eaglesoft. Eaglesoft needs a local server and runs on Windows Server, so the health of that one server decides how fast your whole office works. We size it right, keep Windows Server and the database updated on a schedule that does not interrupt patients, and back it up every day.
Dentrix and Open Dental also run on a local server in most offices, and the same care applies: a healthy server, a fast network and backups you can actually restore. When a problem is inside the software itself, we contact the vendor's support for you and follow it through, so your team does not have to sit on hold.
HIPAA
HIPAA safeguards, explained honestly
HIPAA expects a dental office to protect patient information on every computer, phone and email account. There is no official HIPAA certificate, so we do not sell one. What we do is set up the safeguards and show you clearly where you stand.
- Ask us about a Business Associate Agreement (BAA) before we work with patient data
- A security risk review with a written list of what to fix, in plain language
- MFA on email and remote access, and a separate login for every staff member
- Encrypted laptops and backups that are checked, not assumed
- Patient WiFi kept separate from clinical systems
- Staff who leave are locked out the same day
Running a medical clinic too? See healthcare IT support. Still scanning paper patient forms? See digital patient intake forms.
Support
How support works
Remote dental IT support: most front desk, imaging and practice software problems are fixed the same day over a secure remote session, and we come onsite when something needs hands on the hardware. That includes dental computer support for every front desk and operatory computer.
- Remote first: most problems are fixed remotely the same day you call.
- Onsite when it needs hands: if it cannot be fixed remotely, we come to your office the same day or the next day.
- Work around your patients: updates and bigger jobs are scheduled on weekday evenings and weekends, so the schedule keeps moving.
- Direct to Kamran: you talk to Kamran directly, not a call center.
- Clear prices: monthly IT support starts at $95 per user per month. See pricing
Experience
Hands on dental office experience
Kamran manages the IT of a busy dental office day to day: the Eaglesoft server on Windows Server, front desk and operatory computers, imaging, the network, backups and Microsoft 365. He also has hands on experience with Office Ally and Epic from medical offices. So the advice you get has already been tested in a real practice, with real patients waiting.
Service area
Orange County dental IT support, and Los Angeles too
We support dental offices in Irvine, Newport Beach, Costa Mesa, Tustin, Santa Ana, Huntington Beach and Mission Viejo in Orange County, and across Los Angeles from Beverly Hills and Westwood to Encino, Tarzana, Woodland Hills and Glendale.
In English and Farsi
Persian speaking dental IT support
Many Persian dentists in Irvine, Beverly Hills and the Valley would rather explain a problem in their own language. Kamran speaks Farsi and English, and this page is also available in Farsi.
Questions
Frequently asked questions
How much does dental IT support cost?
Monthly IT support starts at $95 per user per month. One time work is $125 per hour. Projects like a new server or a new office get a written quote first, paid 50% to start and 50% at delivery.
Do you support Eaglesoft, Dentrix and Open Dental?
Yes. We look after the server, computers, network and backups these programs run on. Kamran has hands on experience with Eaglesoft on Windows Server. For problems inside the software itself, we work with the vendor's support team so you do not have to.
Our X-ray sensor or imaging stopped working. Can you help?
Yes. Most of these problems come from the computer, the USB port, a driver or the network share. We check those first, and if the problem is inside the imaging software, we open the ticket with the vendor and follow it until it is fixed.
Can you help our dental office with HIPAA?
We set up the technical safeguards the HIPAA Security Rule expects, like MFA, encrypted laptops, checked backups and a separate login for every person, and you can ask us about a Business Associate Agreement. We also do a security risk review and give you a written list of what to fix. We do not sell a HIPAA certificate, because no official one exists.
What happens if our server goes down during patient hours?
Call us. Most server and network problems are fixed remotely the same day. If it needs hands on work, we come onsite the same day or the next day. With tested backups in place, a failed server means a restore, not a lost database.
Can you set up a new dental office or a remodel?
Yes. Cabling with our licensed cabling team, the network, WiFi, operatory computers, the server, cameras and phones, all ready before opening day.
Do you offer IT support in Farsi?
Yes. Kamran speaks Farsi and English, so you can explain the problem in whichever language is easier.
Dental offices
Let's take a look at your dental office.
Free 15 minute call. We check your server backups, WiFi, email and cameras, and tell you honestly what we found.
(949) 244-7672 info@assertsystems.comبه زبان فارسی هم در خدمت شما هستیم